Story Policy

We will do our best to ensure that the Italian items shown on our site are current with our vendors.  However, they may discontinue a product at any time without notice to us.  Please note that if this is the case for your selected item(s), we will notify you to either re-select or you may choose to cancel your order.

No exchanges, store credits, returns or refunds on purchases from our FINAL MARKDOWN sale items. All items are in new condition unless otherwise noted in the listing. By purchasing you agree you’ve read and understand these terms.

Our Free Shipping offer is valid on orders of $75 or more (no coupon needed) and will be shipped either First Class or Ground. If you need your order to arrive sooner, please contact us prior to placing an order for a custom shipping quote as a faster delivery time will incur additional charges.

Each product detail specifies the processing / shipping time for that item. Items labeled 'Ready to Ship' should be ordered together to avoid delay. Orders combining 'Ready to Ship', special order and/or custom made items together will ship in 10-14 business days.

In-stock items, labeled as 'Ready to Ship', ship in 1-3 business days.

Special order or custom made items ship in 10-14 business days.

Your order should arrive in 2-6 business days from the time it is shipped.  We will do our best to meet these shipping estimates, but they are not guaranteed.  

We ship to residential or business addresses in the United States, with the following exceptions:  US Territories, Alaska, Hawaii, PO Boxes, APO, FPO, and internationally.

Please provide accurate billing and contact information at checkout to avoid delays in delivery.

In-store pick up is available; you can make this selection at checkout. Please bring your order confirmation and a valid photo ID for verification.  

Email notification will be sent when your order has shipped or is available for pick up.

Request a cancellation within 6 hours of purchase by emailing us at  Please include your order number for reference.

Buyer is responsible for return shipping costs.  If the item is not returned in it's original condition, the buyer is responsible for any loss in value.  Loss in value would include some of the following reasons: cigarette smoke, stains, signs of use, dog chews, etc.

Please allow 7-10 business days after receipt of item(s) to our store for your return to be processed.  Refund times may vary depending on your financial institution.  Please contact your bank or credit card company for questions about the timing of refunds.

We currently accept VISA, MasterCard, American Express and Paypal.

When you make a purchase on our website, you agree to pay and authorize our payment processor to charge your selected payment method, for all applicable fees and taxes that may accrue in relation to your purchase.

We will not distribute or sell your information.  The personal information we collect on our site from you is used solely for Cobblestone Shoppes, Inc. purposes.  This includes correspondence by mail, email, text or by phone.